The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Professional, efficient and courteous
Once again Appliances Online has exceeded my expectations
by responding to my problem within an hour of contacting you. Thank you
so much for your advice. I have been so impressed with your
customer service. At a time when retailers are having a difficulty, your
service made the whole purchasing process easy beyond belief. Prior to
ordering from you I visited ****, **** and **** retail stores. I was amazed by how unhelpful and disinterested retail
staff in each store were. I had to interrupt staff as they conversed
with one another. At no time was I asked did I need assistance. And
despite the fact that I really HAD to buy a washing machine I left
without purchasing anything.The whole process of shopping online was
just so easy with your company. And the free delivery was also much
appreciated. And to that end the delivery staff were very professional,
efficient and courteous. They were very good representatives of your
whole service.So thank Jane, Balmain, NSW
We couldn't have had our needs met better.
Colin, we got the new fridge today, and we are thrilled with all that you have done to help us, as well as the careful, timely, and friendly service from the delivery guys. We waited 2 months for our Whirlpool fridge, only to find that it would be another 2 months! After looking over this Westinghouse fridge, it actually has more going for it, and is about 700.00 less! Rather than wait any longer, we went ahead and ordered it at noon one day, and the driver rang at 7:30 the next morning to give us 1 hour's notice of his arrival so we could empty our old fridge. Therefore, in less than 24 hours from ordering, we had our new fridge up and running, and stocked as well! This is our second purchase from you, the last being a washing machine. In both cases, we couldn't have had our needs met better. Again, thank you! Arlene ,
Your service has been terrific
Thank you so much, your service has been terrific and the machine has been put to very good use and is doing a great job! I cannot believe it all went so smoothly....you came when you said you would, you did what you said you would and your staff were fantastic....Thank you!! With thanks, Sandy, Adamstown, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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