The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
There is a company out there today offering such great service
I write to thank you for providing an excellent service, I cannot get over that there is a company out there today offering such great service. Three Cheers to your company. Thanks Kerrie,
We were impressed
I was a little aprehensive about buying a washing machine on line because of reports I had read that Lemair were not noted for after sales service. I was sure I had made a mistake when the machine arrived, missing the adjusting foot. We were due to leave on a caravan holiday in just a few days so I was not optomistic when I rang Appliances on Line to ask for a replacement foot. I was pleasantly surprised by the backup service I received. The replacement part arrived in time for our machine to be installed in our caravan and was backed up with a phone call to confirm receipt. We were impressed and have already recommend Appliances on Line to friends in our caravan club. Darryl, Ferny Grove, QLD
Delightful and funny
I just wanted to say thank you for a really good experience buying my new washing machine.
I had trouble ordering on line but once i spoke to someone it all happened so smoothly and quickly.
The guys who delivered the machine were delightful and funny.
I thought it was worth a note as in general customer service in Australia is so bad.
Thank you for all your help. Alison, Northcote, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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