The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Professional and polite
I recently ordered on line a washing machine from your company. All is well with the machine. The two men who delivered the washing machine were extremely professional and polite. As they were the only people we spoke to directly, I would like to say thank you and we will be using your company for all our white goods purchases from now on. It is a nice change to receive good service. Wim, Hope Island, QLD
I paid in cash after installation
Hi, I recently ordered the Simpson 7.5kg top load wash machine online. The info request was easy to follow & the phone service really helpful. 2 days later my order arrived!! After a confirmation call in the morning, the delivery guys were very efficient & friendly. I paid in cash after installation & they took my old dying washer away (& all of the packaging rubbish too). I love my beautiful new washer & will definitely be using this service again. Maybe a new fridge...........or chest freezer..........
Thanks again Appliances Online!!! Lisa, Capalaba, QLD
No business comes close to this sort of service
I just wanted to give you some positive feedback on your business. My husband ordered a washer/dryer combined online on the weekend and within 2 days we were given a reasonable time frame within which the delivery drivers would arrive (which they met) and within 10 minutes they had removed my old dryer and washing machine and installed my new one (as well as put it on a drum wash cycle for me).
I was really impressed - thank you very much. No business comes close to this sort of service (and price competitiveness) in my experience. Samantha, HACKETT, ACT
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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