The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Wonderful fast delivery of the Miele Vacuum cleaner
Just a short note to thank you for your wonderful fast delivery of the Miele Vacuum cleaner we ordered yesterday (21st Dec)! I have already mentioned your company to some friends of mine and I'm sure they will be interested in purchasing from you in the future! Natalie,
We would recommend you to others
We have just got back from Holidays on the weekend so I went into the shop yesterday.They delivered it last night and we have plugged it in. It is dent free and appears to be in running order! The milk is cold ha-ha. My partner and I are most impressed with Appliances Online and your after sales service especially for your handling of matters and the lengths you have gone through. Even after your creative thinking you have still made enquiries even though the matter was outside of your hands. Of course we would recommend you to others and although you are unable to service the area in which we live if you did Appliances Online would be our first choice for point of purchase. We cant speak highly enough of your handling of the matter. So a big fat thank you to yourself and others concerned for not leaving us high and dry its so refreshing to see a business actually take the time to do something in the best interests of the customer even though there was certainly no easy solution! Your efforts have been truly appreciated. Krishna, Newman, WA
Your website is clear, your service exceptional
Hi there, I just wanted to give you some feedback on a recent purchase. I'm been very impressed, every step of the way. Your website is clear, your service exceptional. I'm particularly impressed with the way you took my call on a Sunday when I was having problems with the on-line payment system and you took my credit card info over the phone.
Your delivery guy called when you said he would and he delivered when he promised to.
I'd be happy to recommend you to my friends - congratulations on running the organisation so well!
Kind regards,
Claire (39, working part-time, mother of 2 kids & not usually someone who'd bother to write an email like this - means I was REALLY happy with your service!) Claire, Eltham, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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