The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Excellent service
Excellent service from appliances online. Delivered on time and great communication re the delivery time. This is the second time I have purchased products from appliances online and I can't fault them. Matt in product support went over and above my expectations- my new tv didn't have enough ports for both my pay tv and dvd player and when I contacted the support team, Matt emailed me with advice and suggestions then went on ebay and found me the cable I needed. Try getting that service at one of the big retail stores. If you are thinking of buying an appliance and wonder if appliances online is as great as the customer reviews say- YES IT IS. Do yourself a favour and buy from this site, this is the only place I will be buying my appliances from in the future Julia, Burleigh Waters, Queensland
The best service, I have had in a long time
Just wanted to let you know the washing machine arrived safe and sound, and I am very pleased with my purchase.
I would like to take this opportunity to commend your service and delivery, the delivery drivers were so courteous, pleasant, helpful with lovely manners, (which you don't often come by these days).
The washing machine was installed and tested, in a matter of minutes, the young man obviously knew what he was doing! I asked a couple of questions, which were answered respectfully and confidently, considering it was late on a Friday afternoon and a very hot day.
These young men are a credit to you company. This would have to be the best service, I have had in a long time.
Thanks so much to all involved. Fiona, Burleigh Waters, QLD
24 hour turn around from order to delivery
I took delivery of the goods yesteday (verty impressed with your company's efficiency - 24 hour turn around from order to delivery) and paid by Visa. Cheers. Priya, Wentworth Falls, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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