The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Exemplary----price, customer service, communication
On December 26 I ordered, on line, a Fisher and Paykel dryer at a low price. On December 28 I received a call advising that delivery was scheduled between 10am and noon on December 30. On December 30 I received a call confirming delivery. At 10am on the same day, our existing dryer miraculously came back to life! I called your company and, somewhat hesitantly, asked if our order, which was already heading our way, could be cancelled. “No problem” was the reply. I then asked if there would be a fee. “No”. I then started to write a diary not to check in a couple of weeks that our payment had been credited back to us. Whilst doing so, I received an email from PayPal advising that the credit had been made!
Every aspect of your company’s service was exemplary----price, customer service, communication. We are very impressed. If only service half as good as yours was the norm as far as Australian companies in general are concerned, doing business would be a breeze!
Thank you all so much. Lee, Hope Island, QLD
A good deal
thanks very happy with purchase and delivery service look
forward to purchasing again great prices and dont have to
waste my weekends looking for a good deal Appliances Online Customer, Australia
The online purchase was easy and enjoyable
I just wanted to say how much I appreciate the service that was provided to me today. the online purchase was easy and enjoyable. the washing machine was delivered exactly when I was told it would be here. The guys that delivered it where incredibly professional, good natured and kind. and show kindness to my son who was trying to get under their feet. I'm now doing my first load of washing in it. I can't get over how quiet it is. I'm very happy. I just went to facebook to highly recommend your service to everyone. Joanne, North Booval, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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