The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Excellent customer service
I have just bought my first appliance from Appliance Online and I must say how delighted I am with your prices, your excellent customer service and your reliable delivery service. Why can't all companies perform like this? Appliances Online Customer, Australia
Friendly and helpful
I bought a washing machine from you last week and I just wanted to comment on my experience. I phoned to ask some questions about delivery and was pleased to get through to a person quickly and
without having to make endless choices on the phone keys. All the customer service people that I spoke to were friendly and helpful. The delivery service was excellent. They managed to inform me of
the time they would arrive and managed to keep close to that time. The delivery person did the job efficiently and was not fazed by sorting out a problem with the tap. He tested the machine to ensure it was able to fill and empty and went through the basic use of the machine with me. All the paperwork was done efficiently. So thank you for a good experience and I would buy other products from you. Appliances Online customer, Australia
Thanks for your brilliant service
Thank you so much for your quick reply and
doing this, I arranged for a new washing machine for myself and it was
delivered installed and the old one taken away. It is done with the
minimum of fuss and in 3 days. I passed this onto one of my landlords
and he has used you for the two ovens and the dishwasher. So thanks for
your brilliant service I shall ask my other landlords to buy through
you as well. Thanks again. Susan, Armadale, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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