The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
My appreciation for the great service I had from Appliances Online
I would like to pass on my appreciation for the great service I had from Appliances Online during my recent purchase.
We found your site from a link in www.doorone.com.au while deciding which dryer to buy.
We ordered the dryer on the Sunday and nominated Monday as the delivery day, with Tuesday as the alternative. We didn't really expect delivery on Monday, but received a very apologetic phone call to say it couldn't be delivered until Tuesday. It arrived safely on Tuesday, the delivery persons followed our instructions exactly.
Please pass on our thanks to all concerned for a seamless purchase. Leanne,
The delivery was top notch
Thank you for the excellent service, we are very happy with the machine that was delivered today. The administration side of this order handled excellently plus the delivery was top notch - I mean excellent! Nice guys and very much a credit to your company. Many delivery guys can learn a lot from those two. I will be recommending you to many people.
Thanks & Regards
Paul, Southbank, VIC
My appreciation to management for the professionalism and care
Thank you, washer arrived as promised this morning. Please pass on my appreciation to management for the professionalism and care that your delivery drivers took today. In the impersonal world of online, your drivers showed that you don't need a shop front to have good customer service! Thank you and well done. Geordie,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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