The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Friendly and helpful
I bought a washing machine from you last week and I just wanted to comment on my experience. I phoned to ask some questions about delivery and was pleased to get through to a person quickly and
without having to make endless choices on the phone keys. All the customer service people that I spoke to were friendly and helpful. The delivery service was excellent. They managed to inform me of
the time they would arrive and managed to keep close to that time. The delivery person did the job efficiently and was not fazed by sorting out a problem with the tap. He tested the machine to ensure it was able to fill and empty and went through the basic use of the machine with me. All the paperwork was done efficiently. So thank you for a good experience and I would buy other products from you. Appliances Online customer, Australia
Your website is excellent
Just a note to say a big thank you for your execution of the above order. It was only last Thursday that we came across your website, found a great price compared with **** and ****, then and placed our order on Friday. Your website is excellent – easy to follow – great follow up with order confirmation, notes on delivery and removal of our existing washing machine. As promised, Adam rang about 7.30am to advise anticipated delivery, he and Ali quickly removed the old machine and installed and balanced the new one, took away packing materials. Thanks to them for their courtesy and efficiency. Your company will be our first call when we are looking for our next purchase. Maureen, Kiama, NSW
Prices are alot better
Quickest and easiest way I have spent $2000 in a long time. Prices are a lot better than supposed electrical discounters. Even with delivery it is cheaper. Thank you. Robert, Roxby Downs, SA
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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