The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Great shopping experience
What a great shopping experience. Excellent service. Best ever. Will be shopping here again. Kevin, South Kingsville, VIC
Friendly and helpful
I bought a washing machine from you last week and I just wanted to comment on my experience. I phoned to ask some questions about delivery and was pleased to get through to a person quickly and
without having to make endless choices on the phone keys. All the customer service people that I spoke to were friendly and helpful. The delivery service was excellent. They managed to inform me of
the time they would arrive and managed to keep close to that time. The delivery person did the job efficiently and was not fazed by sorting out a problem with the tap. He tested the machine to ensure it was able to fill and empty and went through the basic use of the machine with me. All the paperwork was done efficiently. So thank you for a good experience and I would buy other products from you. Appliances Online customer, Australia
The service was great
Just to let you know we were very happy with the service provided by your company in the supply of our new washing machine. The freight to north queensland was unbelievably fast the service was great and the washing machine is excellent.It is simple to use and has a great variety of cycles and most importantly it cleans the clothes realy well in a normal time (some front loaders are sooo slow). All in all very satisfied, top job. Andrew, Mount St. John, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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