The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I would recommend your company with the highest praise
Thank you so much for the excellent service. I ordered a dishwasher on line at 7.30pm and it was delivered at 7.30am the next day. The drivers were so polite and professional. The call centre staff were so helpful and went out of their way to get my product delivered the next day. I would recommend your company with the highest praise and will definitely be a repeat customer. Trish Kamerling, WESTMEAD NSW
Every aspect of the service that I have received from Appliances.com has been excellent
My replacement fridge has just been delivered and I am delighted with it and the washing machine I have already received. Every aspect of the service that I have received from Appliances.com has been excellent and wouldn't hesitate to recommend your company to others or to buy from you again. The men who delivered and installed my appliances were very careful and helpful too. Thank you so much for your assistance. Anita,
I am so impressed with the fantastic service
I would just like to thank and congratulate you all on such a great company/site and such excellent customer service.
My boss required a Fisher & Paykal Rangehood to replace and existing unit in a property he has rented out. I contacted our normal "big name department store" and was told a price that was approx $55 more
expensive that what your price was. I was then told by this supplier that due to no stock at Fisher & Paykel it would be 5-6 weeks for delivery.
I then rang Fisher & Paykel directly who advised stock should be in by the end of next week.
In the mean time, whilst on hold to various departments, I came across your website. Personally I prefer to shop online, however my boss
tends to be a bit cautious. I rang your customer service team and spoke with a very friendly and
helpful staff member by the name of Andrew. He confirmed stock was there. That was on the Friday and on Monday morning it arrived and he had this installed by Tuesday for his tenant.
I am so impr Rachel, Coburg, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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