The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Best customer service we have ever received
I am emailing today to bring to your attention a very valuable staff member of yours.
After purchasing a Samsung fridge from Appliances Online we experienced repeated issues with the fridge. After being constantly passed between Samsung and Lumley, the extended warranty company, we were left with a substandard fridge with no-one willing to take responsibility. I contacted Sally who, on every occasion was courteous, helpful and patient. Sally took control of the situation and liaised with all parties and eventually exchanged the fridge for a Westinghouse.
Our experience with Sally has been so positive we intend to purchase all future products through Appliances Online and would happily recommend the company to others. Sally is a genuine asset to your company and has provided us with the best customer service we have ever received by far.
Congratulations on such a fantastic employee. Jayne, Cooks Hill, NSW
Over the moon with your service
We were over the moon with your service & ease of buying our washing machine. Your website was easy to navigate & we waited no time for it to be delivered. Your delivery guys called us and turned up promptly. They were very helpful & polite. We would use you again no problems & recommend you to everybody, just fantastic thank you. Richard, Brassall, QLD
I am utterly impressed
Hi Joshua,
That is just fantastic. Honestly that is such a nice thing for you to do.
In October I will need a BBQ and a microwave of which I will be getting both from you.
On another note, I would just like to say how fantastic you are to deal with, who ever knew that purchasing something on line would have such an amazing personal customer service offering attached. I am utterly impressed and have been telling everyone about this sensational service.
Thank you again. I can't wait to get my new fridge.
Cheers Amanda, Collingwood, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
No-one has asked a question about this product yet. Want to be the first?
We're here to help 24/7 - for an immediate answer to your question, chat with one of our Live Chat agents below or call us on 1300 000 500 .