This was a replacement for a faulty kettle. AO were the epitome of good customer service when I told them about the problem, arranging for me to have it replaced This company is second to none when it comes to looking after their customers! Thank you.

It is much quieter than my last kettle and is such a modern design. Glad I waited for it.

We are on our second kettle after an electronic fault in the first one (replaced under warranty). Sadly this one is having a different electrical fault where it will decide not to work at random times. The old turn it off then turn it on again works sometimes, other times not. I'd say there is some faults in the circuitry given this is the second kettle to have this intermittent electronic issue. We have a lot of Sunbeam products and have been happy with them (including others in the Cafe Series) - the quality of this product for the price isn't justifiable, especially when marketed as a higher quality kettle.