The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
You responded very quickly and followed through
Hi.I recently contacted you regarding the purchase of a coffee machine. You responded very quickly and followed through with the order just as quickly. I was really happy to get such great service and I am really happy with my coffee machine. Thanks again. Lana ,
Phone call confirmation night before delivery exactly on time.
Hi, Just received my coffee machine and dryer. Thrilled with both and cannot believe the service. Phone call confirmation night before delivery exactly on time. Tony really nice delivery guy and a follow up phone call to ensure I was happy. Well I am happy and very impressed with the excellent service. Even put in some extra coffee pods for me. Yea!!! Fantastic. Julie,
Wish everyone I dealt with online was as good
Andrew - Just a quick note to let you know the coffee machine has just arrived. Thank you not only for the phone call this morning, but for your excellent service. Wish everyone I dealt with online was as good. Thanks again - Have a nice weekend. Kathleen,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
The milk frothier has stopped working. Where do I locate replacement seals Peterg · 2016-02-24
Hi Peter,
Thank you for your enquiry,
Sunbeam has advised that you may contact their spare parts division in order to retrieve the replacement seals.
Sunbeam Customer Care: 1300 881 861
If you have any questions, please feel free to contact our customer service team 24 hours a day, 7 days a week. Call us on 1300 000 500.
Kind Regards,
Paul
Customer Support Consultant Paul Lee, Appliances Online
We're here to help 24/7 - for an immediate answer to your question, chat with one of our Live Chat agents below or call us on 1300 000 500 .