Bought this machine 12 months ago, the milk does not get drawn up. Make a large latte and get about 20ml of milk into the mug. Coffee continually drips from the head even while the milk is trying to get frothed up. The machine made ok coffees for about 5 months before things stated not working. Would not recommend this machine, spend the extra money and buy a more reliable machine and brand.

Got this as a gift, was initially super excited to open and use it but upon making my first cup of coffee I quickly realised the froth dispenser produces ridiculous amounts of froth even on the lowest setting, decided to give it a clean and try again a different day but the same issue came up, overall just disappointed.

Had this machine for only 3 months and cleaned it after each use. At first, it was okay, although the milk frother is quite loud and produces more bubbly milk, not thick and creamy milk and the espresso takes a bit too long to come through, resulting in watery grinds left behind. Gradually, it started making more noises and it was only producing enough coffee for one cup even when the two cup button was pressed. Yesterday, it stopped producing frothed milk altogether, only a tiny drop comes out. It appears as though the pump does not have enough pressure anymore to suck up the milk. I did a thorough descaling, didn't work. All in all, I expected a lot more from a Sunbeam branded machine. Many other people have experienced the same issue with the milk frother, just look online :(