The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Winners all round.
Excellent website. Easy to compare products with all specs. I needed a dehumidifer and did all my research between the various online stores and Appliances Online with purchase within 15mins. Too easy. Purchased online on a Wednesday night at 10pm and took delivery of my item on Monday morning before 10am, perfect! I will be purchasing other whitegoods from here. Good on you for beating the bricks n mortar stores & focusing on customer service. Winners all round. Zarishteh, Lilyfield, NSW
A quick thank you for your outstanding service
Just wanted to say a quick thank you for your outstanding service. I purchased a clothes dryer from your website yesterday afternoon, used the online customer service window to ask a few questions that were answered immediately. The lovely sales woman then personally called me, made the transaction very quick and smooth then assured me that my dryer would be delivered next day. Not to mention they price of the dryer could not be matched anywhere else, especially with free delivery.
Delivery guys were extremely polite, rang twice to confirm when theyd be here, took my old dyer away and set up new one. Everyone loves to make the effort to have a whinge when service is terrible, but I just wanted to say how impressed I was with yours. I would without hesitation use your services again. Thanks again. Elizabeth, Bonnyrigg Heights, NSW
Delivery free
I wanted to tell you how impressed I am with the service and courtesy I received from your company when purchasing my new Electrolux Fridge. The guys rang when I was told they would and informed me correctly of their delivery time. The product was as described and performs like a beauty. Thank you again... I will surely be back. Oh and to take away the old fridge and have that and delivery free was something that I could not source elsewhere. Very satisfied customer who shall be using this site for further white goods purchases. Michelle, Kippa-ring, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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