The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Excellence in customer service
Appliances Online did what they said they would do! (This can be a challenge for some companies, in my experience.) They would ring prior, which they did. They gave me a 'window of time' for delivery, which occurred. They would provide excellence in customer service, which was provided. I have been very impressed. Glenda, Montmorency, VIC
People who are obviously customer focused
I would just like to compliment you on great service. I had a courtesy
call from a very nice man this morning advising that my Insinkerator
would be delilvered this afternoon. My item has just been delivered by
two very nice courteous young men who are a credit to your company.
Thank you for make this purchase hassle free and for having people who
are obviously customer focused. Won't hesitate in recommending you to
friends. Thanks again. Lesley, Tweed Heads South, NSW
Saved about $300
Great
company, got a good discount on my new washer and dryer on top of
advertised price, free delivery, installation and they even moved my old
washer outside for me. Friendly delivery guys, called with accurate
estimate of time of delivery. I still saved about $300 if you add in the
delivery cost and extended warranty charges compared to **** ****..the big appliance stores whinge about customers deserting
them...there is a damn good reason for it!! Seemi, Kenmore Hills, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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