Accepted Sony’s trade in offer. Spoke with three customer support personnel after waiting ages on hold. Registered an account as instructed but never heard from Sony. Never again Sony.

With Sony I expect top quality, and I wasn't disappointed. It came well packaged. It was easy to assemble (a bit heavy so I needed help), and the setup was a breeze. The 3D display is fantastic. I also bought a Sony 3D Blu-ray DVD player that works smoothly with the TV.

I bought this product about 2 months ago and I am very happy with it. It does exactly what Sony claims it will do. Good quality. Not cheap but you get a lot for the money. Very user friendly with a very good on screen Product Manual (also available to download from Sony website). Only shortcoming is that as a smart TV its internet access to web sites is poor or not working, however, Sony warn buyers about this. Good list of Apps though. Sony advertising does not actually say that an external HDD is needed for PVR recording.