The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I think your service is just fantastic.
I ordered a fridge from you last week and a washing machine today. I think your service is just fantastic. Lisa,
The entire process was painless
To Appliances Online.
I would like to thank you for the excellent service you recently provided with my recent purchase of a refrigerator. If only all places provided the level of customer service you provide, things would be much easier for we consumers.
I am pleased to say that the process outlined on your website occurred as claimed - the product was delivered the next business day after it was ordered, I was called before 10am on the day of delivery with an estimated delivery time window, and it was delivered within that window. There was a small glitch with the online ordering process in that I didn't receive a confirmation page after submitting payment, but a call to the Support phone number confirmed the order had been placed and the payment had been received.
The only thing that didn't happen as specified on the website was a phone call an hour before the delivery. When I asked the delivery personnel about this they explained it was they are so busy that it is difficult to g Drew, Cloverdale, WA
COD, I couldn't be more secured
Thankyou. I am so impressed. I didn't know if you could still get benchtop dishwashers, I googled it, came across your site, everything looked cool, and with COD, I couldn't be more secured.
I made the order, yesterday, confirmation came through, I got a 'lovely' early call from driver (lol) this morning, which you had already prepared me for and I knew was likely to happen, and the dishwasher was delivered when advised it would be, and now I'm washing dishes in it! I will always look at your site now for anything I need, before i go trudging through the shops. I am very impressed!! Alan, Gorokan, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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