The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Friendliness and professionalism
Thank you for your quick reply. I would like to accept your quote and start to proceed as soon as possible. Please advise what is required of me, as I need those two small fridges asap. From my research, I agree that the prices are very good, and even though I could order elsewhere the main reason I chose you and your company, was your excellent phone manner and helpful attitude. It is not usual to receive "customer service" in current times, so I would like to compliment you for your friendliness and professionalism. Robin, NSW, Australia
Cheapest of all competitors and free delivery
Hi team, I know you probably receive great feedback all the time but I just wanted to let you know how pleased I was with my experience with Appliances Online. My washing machine broke down on Thursday night. After doing a bit of internet research, I found Appliances Online to be cheapest of all competitors and free delivery! Not even 2 hours after my machine breaking, I had ordered my new Samsung machine from you (which works great, by the way) and was thrilled to know it would be delivered on Monday. I can't believe I didn't need to leave my home to buy such a large appliance and that it would be delivered so quickly and for such a competitive price. The delivery boys came in the morning and took my old machine and all the rubbish away. What a wonderful service. We sorely need companies like Appliances Online who have such a great work ethic. I have already been recommending Appliances Online to my friends and family. Please feel free to use this on your website, and once again - THA Mary, Newtown, Sydney
Recommending you to all my friends and colleagues
Just wanted to let you know I received my washing machine very promptly and had a very friendly delivery driver. I am very happy with your service and will be recommending you to all my friends and colleagues. Vicki,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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