The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Helpful, courteous and customer focused
Today I bought a freezer on line from your website but realised that I accidentally clicked on fridge instead of freezer. I phoned your Michael Parry to ask to change fridge for freezer. This gentleman could not have been more helpful, courteous and customer focused. He made the whole exchange experience pleasant and simple. Thank you for having such great staff !! Alda, Manly West, QLD
Will use Appliances Online again
Hi,
Thank you for the prompt delivery of my NEC Bar Fridge, I am very happy with my purchase and will use Appliances Online again in the future, cheers. Bruce,
Efficient, communicative, friendly and helpful
I have just placed an order with your salesman, David, and felt the need to write to you. He was incredibly efficient, communicative, friendly and helpful. So much so, that I've just emailed my daughter to tell her to hold the order she was going to place with one of the large chains here. I told her to compare your prices and shop with you. (I might add that she's just setting up a new home and placing a large order). Please convey my satisfaction to David. He was great! Renee, St. Ives, Sydney
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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