The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
What more could a customer ask for!
I would like to express how pleased I was with the efficiency and great service I received from Appliances Online when I purchased a washing machine earlier this week. The web page was easy to navigate, your price was the cheapest I could find, the acknowledgement of my order was quick, delivery advice was comprehensive, the delivery drivers were courteous, efficient and obliging and the washing machine was installed approximately 25 hours after I ordered it. What more could a customer ask for!
Thank you to everybody concerned. Judy, Pyrmont, NSW
Wonderful Service
Thank you very much for your wonderful service, my refrigerator exactly what I wanted. Delivered promptly by courteous people. I will definitely be using your services again. Keep up the good work John, Belgrave South, Victoria
Helpful assistance in the purchase and for any other purchase
Today we received our refrigerator. The delivery fellows rang as you said and with very little fuss installed the fridge and took the old fridge away and all the packing. I would like to compliment Appliances Online and in particular Peter and John for their courteous and helpful assistance in the purchase and for any other purchases I need to make you are in my favourites menu to check your price and availability prior to going anywhere else. Delivery was next day as you guarantee which saved us a lot of dollars of spoilt food. Thank you once again for your excellent ++++++ service. Lyn,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
Hello,
When will you have these back in stock please?
Thank you
Marlies
Please DO NOT add my contact details to any mailing list Marlies · 2019-03-26
Good morning,
Thank you for this question, this accessory has been discontinued by Smeg however i have located 2 sets in an offsite warehouse which is not showing stock on our website so i am able to secure these for you but you will have to call 1300-000-500 as this will have to be done as an off website order, i notice you have bought from us before and located in Queensland.
These Smeg accessories are located in our warehouse here in Sydney and sent via Australia Post for Free, please call now so we are able to process your order.
I hope this information will assist you when shopping here with us at Appliances online. Colin Jones, Appliances Online
We're here to help 24/7 - for an immediate answer to your question, chat with one of our Live Chat agents below or call us on 1300 000 500 .