The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Your website and follow up service is fantastic
I purchased a washing machine from you and I would like to say that your website and follow up service is fantastic. I would also like to congratulate the 2 delivery guys as they were professional, courteous and punctual. We will definitely be buying our appliances online from now on Debra,
I will be recommending your service to all my friends
Last weekend, the kettle blew up, the cars oil thingy lit up and my dearly loved front loader which has moved interstate three times in 5 years decided it had finally had enough. So had I – with no time and no desire to deal with any of the above so got on the internet last Tuesday night...here is my experience
Step 1: Google on Tuesday 2nd, after work
Step 2: Find appliancesonline.com.au, check out brands, features and prices (excellent!)
Step 3: Order new washing machine, delivery on Thursday please with a phone call half hour prior, take away the old one and install the new one – for $20!!!!
Step 4: Emailed receipts and acknowledgement of order (same night)
Step 5: Thursday – as promised – phone call half hour prior, old one taken to heaven, new one installed, the delivery man was friendly, thorough and efficient. I was away from work for less than an hour.
Step 6: Go home and play with new toy
Step 7:Write thank you email
What an absolute shock, pleasure and relief to deal with efficient, friendly people who deliver an excellent product, price and service on time and as advertised.
Congratulations and thank you, I will be recommending your service to all my friends.
Anne,
Have told all my friends and work mates about your company
Hi Guys, what can I say. What fantastic service your company offers.
Ordered my goods and had them delivered in 2 days, wow. Better service than what major electrical stores can offer and whats more you took away the old oven and cooktop for free. Have told all my friends and work mates about your company. Cant speak highly enough of you guys.
Keep up the great work. Karen, Franskston VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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