The Appliances Online Net Promoter Score (NPS) is based on feedback from 62,855 people, collected between May 2018 to May 2019. Learn more about the Net Promoter Score (NPS).
Impressed with the customer service
We had our Bosch washing machine delivered this morning, after ordering it online lunchtime yesterday. I wanted to let you know that I am impressed with the customer service shown - both with prompt emailing, speed of delivery, and especially the delivery itself. It was fantastic that the delivery men (PJ and David) rang me this morning to let me know the time window, and again 15 minutes before they were due to arrive. This is rare now in industry to get this service without asking for it. Thank you, I will use your company again if I need to buy an appliance again. Rebecca, Tarragindi, QLD
Wonderful, very helpful service
Wonderful, very helpful service. Only one item did not arrive, but was arranged at very short notice to be delivered. Had gone to **** and the **** for their pricing of all five items as a total – no discounts and very heavy delivery fees and very much more expensive. This was my first time purchasing on line, and I have found the experience excellent. Will certainly contact Appliances Online when I require more whitegoods. Keep up the good work Deana, Albert Park, SA
Thank you very much for saving me from a week of dirty laundry
Hi, I wanted to write to thank you for the speedy service I received yesterday. I placed my order at 11am Monday, and called to check on the expected delivery time for the Wednesday. It was expected to be in the middle of the day which didn't suit as I had to be at work. Instead of waiting until my next day off (Mon), your helpful staff member arranged for my washing machine to be delivered that afternoon and within 4 hrs from placing my order I was using my newly installed washing machine! Thank you very much for saving me from a week of dirty laundry! Stephanie,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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