The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Great customer service
Thanks for a great customer service experience from start to finish. Great prompt responses from your customer service team replying to my emails. Great turnaround from the order process to the delivery. Delivery drivers rang to notify of delivery were there. Other retailers have a lot to learn. Once again fantastic service, will already have recommended Appliances Online to others Brendan, Mulgrave, Victoria
Make me feel like a valued customer
I want to say a BIG thank you to Colin for going to so much to make me feel like a valued customer, my Samsung combo didn't dry the clothes and he didnt hesitate to have a replacement sent out immediately. I now have beautiful clean, dry clothes and feel I have satisfaction with the product I almost wrote a bad report online about in one of those product feedback forums, if anything Collin gave me faith in Samsung again, simply by using old fashion customer service.. Initially people around me told me to be wary of purchasing anything of that value over the internet, but after I had Collin look after me with that personal touch, I will gladly recommend Appliances Online to anyone thinking of purchasing an appliance. I cant speak high enough of how happy I am now.
Thank you Collin, you are a gem! From the lady whos getting her washing done at long last!And her baby now has clean clothes! YAY! Karen,
Absolutely fantastic service
I have received absolutely fantastic service from Appliances Online. The fridge that I purchased was faulty, and Carla Horvath went above and beyond to help me out. She was friendly and professional and understanding of my situation. She organised for it to be replaced, for free, very quickly, and at a convenient time. I was rather annoyed about the faulty fridge but Carla's fantastic service turned that around and I will now recommend you to all of my family and friends. Amanda, Bowen Hills, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
Hi, we are looking to buy the Samsung 7.5kg/8kg Laundry Package WW75K54E0UWDV80M5010. Could you tell me please if the stacking kit, SKK-DD is compatible with this package? Many thanks Therese · 2021-05-01
Hi Therese,
Thank you for your question. Yes, this is compatible.
Kind regards,
Appliances Online matilda.carr, Appliances Online
Hi, I was wandering if this kit was compatible with the Samsung WW85K54E0UW washer model? :) LittleAsh · 2020-12-23
Hi there,
Thank you for your question. Yes, this product is compatible with the Samsung 8.5Kg AddWash Front Load Washing Machine with Steam WW85K54E0UW.
Kind regards,
Appliances Online Milly, Appliances Online
Hi there, do you know if this will enable the 8kg DV80M5010IW heat pump model to stack on a 7.5kg WF1752WPC washer? Any help would be appreciated. Alisa · 2020-06-14
Good Morning,
Thank you for this question in regards to stacking kit these are NOT able to mix & match with other companies these stack kits are not universal even if it is the same brand if the kit is not designed for this model it is not able to be used.
If the feet of the dryer is able to be placed firmly on top of the washer with plenty of room you would be able to place the dryer on top, I would also look at investing in an Anti-Vibration stack mat to be placed in between the two items.
I hope this information will assist you when shopping here with us at Appliances online. Colin Jones, Appliances Online
Will this stacking kit work with a DV80M5010IW dryer and a WW11K8412OW washing machine ? Jason · 2020-04-19
Good morning,
Thank you for this question the washer in this selection has been discontinued there is a 9.5kg or 16kg models available which you could stack an 8 kg heat pump dryer on top with a Samsung SKK stacking bracket.
I hope this information will assist you when shopping here with us at Appliances online. Colin Jones, Appliances Online
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