The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Highly recommend the company
Great experience. Highly recommend the company.
We ordered a fridge with the requirement to remove the old and replace with the new. Using the website and also customer service was easy with very helpful staff. The fridge was delivered on time with great care taken to actually instal the new unit. Overall very satisfied with no issues encountered. Mark, Lane Cove, NSW
The service by your staff could not be faulted
I purchased a Samsung Washing machine from your company on order 373342 and it was delivered this afternoon as promised. I felt that I had to sit and write to you and congratulate your firm on the handling of our purchase. From the initial call to your office to place the order, to the installation of the machine, the service by your staff could not be faulted. I found all staff members to be helpful and extremely pleasant. I was particularly impressed with the young gentlemen who delivered and installed the machine. They were a delight. I will not hesitate to recommend your company to anybody wishing to purchase an appliance. It was a pleasure doing business with your company. Many thanks Isobel, Hillarys, WA
Enjoyable and financially rewarding
Just a quick note to thank everybody at Appliances Online (and their couriers) for getting our new Wall Oven and Microwave Oven to us so quickly. I have to say I was a little worried about spending so much money online ($1,498) without anything more than a web interface. Living in WA made it that more risky.
I have to say the experience was an enjoyable and financially rewarding one that went without a hitch. Took just 6 working days to receive the goods after making payment. The freight charge was very, very reasonable and I was kept fully informed along the way. In fact, the goods arrived before they even made it to the courier's tracking system !!
Congratulations and well done. I will happily recommend your company to my friends and will surely use your services again. Paul, Mt. Richon
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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