The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Thank you so much and well done
Just to say my goods arrived today, thank you and I must advise you that they were extremely well packed, and I loved them. Thank you so much and well done. Shirley, St. Helens, TAS
The entire experience was fantastic
I recently purchased a 9.5kg Top Load Electrolux Washing Machine EWT959SA. I would just like to say that the entire experience was fantastic. A special thanks to the delivery guys - they were extremely professional and helpful. I highly recommend Appliances Online and in fact have already recommended to a colleague who was equally as impressed. Thanks. Casadee ,
This is customer service about the relationship
I call Appliances Online Australia, from where I bought the ill-fated Myrtle (name for Microwave). It't not their problem, but they see the chance to convert a customer into a fan. Or maybe they're skilled enough to recognize the signs of impending caffeine-delay hysteria. Either way, they're wise enough to tell me they'll find a solution. Robert calls back promptly to say it's not their policy, but they'll replace Myrtle tomorrow. I nearly ask him to run away with me. This is customer service about the relationship rather than the policy. It's the attitude I have in my own business and I'm surprised companies can survive today without it. The cost of sending me a replacement will be tiny compared to the value of my future purchases and the marketing value of my telling friends on Facebook. Michelle, NSW, Australia
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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