The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Pleasant and helpful
Hi, I usually read testimonials with some reservation however, I do believe the ones I have read on your site. Before I reply to the Feefo email, I would like to say thankyou for the service from beginning to end of my experience with Appliances Online. Staff on the phone were pleasant and helpful, delivery men were 2 of the most professional I have ever come across in all my years of receiving deliveries. I have no reservation in recommending this site to anyone. Kylie, Seven Hills, NSW
Exemplary----price, customer service, communication
On December 26 I ordered, on line, a Fisher and Paykel dryer at a low price. On December 28 I received a call advising that delivery was scheduled between 10am and noon on December 30. On December 30 I received a call confirming delivery. At 10am on the same day, our existing dryer miraculously came back to life! I called your company and, somewhat hesitantly, asked if our order, which was already heading our way, could be cancelled. “No problem” was the reply. I then asked if there would be a fee. “No”. I then started to write a diary not to check in a couple of weeks that our payment had been credited back to us. Whilst doing so, I received an email from PayPal advising that the credit had been made!
Every aspect of your company’s service was exemplary----price, customer service, communication. We are very impressed. If only service half as good as yours was the norm as far as Australian companies in general are concerned, doing business would be a breeze!
Thank you all so much. Lee, Hope Island, QLD
Extraordinary service and excellent communication
Good morning,
I would like to thank you very much for another outstanding transaction.
When I first ordered our new oven and cooktop for delivery on 9 April, you
told us that you couldn't deliver until 22 April as the products were not
in stock. After we explained that we really needed them on 9 April for a
new kitchen installation, your team bent over backwards to source the
appliances and meet our delivery date. We cannot thank you enough for this
extraordinary service and excellent communication. Your delivery team rang
yesterday morning around 7 to advise delivery would be between 8 and 9 and
they arrived at 8.30 - perfect! You really do deserve all the positive
feedback you receive. Many thanks again!
Niki Glover
Central Coast, NSW, Australia Niki Glover, UMINA BEACH
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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