The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Amazing from start to finish
Good Morning,
My name is Carmel Lowry, I have just received my delivery of my washing machine.
I just wanted to thank you for your great service, it was amazing from start to finish, less than 24 hours I am half way through my first wash. This is the second time I have used your company and will not hesitate to spread the word around. Your company could teach other companies the true meaning of the quote"great service". From the gentleman on the phone to the two young lads that delivered and installed the machine.
If the machine gives me the same service that I have seen so far, I will be one happy lady.
Will be using you again for sure, have a great day!!!!! Carmel Lowry , Burns Beach Perth
I could not be happier!
Hi, I just wanted to say thankyou so much! I ordered my new washing machine at 4.30pm yesterday and by 8.30am this morning it had been delivered. Not only was it delivered quickly, Ali and Adam were very kind, helpful and happy delivery men. They rang an hour before they arrived, as your website promises, and were very careful in getting the new washing machine into my house. I could not be happier! Thankyou! Martina, Forde, ACT
I just wanted to say thank you for everything
Hello, I just wanted to say thank you for everything. I got the handwritten note from Max Bailey and I would like to say how impressed I am with your company and how you guys do business. Thanks for sending me the personal note, I also run a small business and know how much it helps to have good customer service. You guys not only get 10/10 for that, but also for your product and service.
Thanks again, I already recommend your site to everyone I know.
Regards, Joanna, Coraki, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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