The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Polite; super efficient and totally on time
I’ve just received by wine fridge and cannot compliment you enough on your excellent sales and delivery service. Polite; super efficient and totally on time – Thanks. How refreshing to buy something online – so easy. Well done and Merry Christmas to you all. Michael, Clayfield, QLD
Appliances Online you are the store of the future!
Appliances Online you are the store of the future! I bought my washing machine and dryer, arrived on time and no problems with ordering and receiving a receipt. I rang yesterday at 9pm to be received by a charming man by the name of Robert and he helped with purchasing a dishwasher, congratulations on selecting a wonderful staff member and congratulations on being a great competitive retail option, keep up the good work. Cathrine, Upper Ferntree Gully
We are now Very Happy Customers
SUCCESS! the Omega was delivered this morning and is installed in the kitchen to several positive comments from other members of the household – my wife & 30yr old daughter. This is just a quick note to say “thanks very much” to you for your excellent commitment to providing the best customer service for us following the Haier purchase. I have worked in customer service for the last 35 years and have to say the level of commitment to a positive resolution for ourselves and Appliances Online you have displayed is up there with the best! The end result is we are now Very Happy Customers, who will buy from you again , and recommend the company to family and friends when purchasing. Thanks again.
Roger & Sue, Endeavour Hills, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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