The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
The service has been swift
Hi,
I want to provide positive feedback regarding my first time experience ordering from you. The deliver people called me the night before, the next morning 15mins before arriving. The service has been swift from the moment I placed my order to the time my freezer got delivered. This has been much appreciated.
Regards,
Gwen Gwendolyn, Box Hill South, VIC
Great price and fantastic customer service
Just wanted to add my thanks too. I ordered and received a fridge/freezer yesterday and it arrived today! Great price and fantastic customer service. The delivery team were friendly and super efficient, particularly Tony (hope I've got the name right). I will have no hesitation in recommending your services. Thanks again. Carol, Williamstown, VIC
Exactly how I like it
My parents told me they bought a new dryer online from AppliancesOnline.
I was amazed because they never buy anything online.
When we needed to replace our washing machine we looked at the prices of our local stores and I then decided to check AppliancesOnline. AOs price was $10 more than our local store but it included free delivery, free installation and free removal of the old machine.
They were able to deliver it the next day. Amazing.
The instructions for delivery were very clear and detailed. Exactly how I like it. None of this "it will get there when the it gets there". They arrived on time and installed it cheerfully.
I had one issue. The website failed three times (Internal Server Error) so I had to call the 1300 number. Colin answered within 30 seconds and was very helpful. It was easier to do the transaction over the phone than the Internet.
John, Cornubia, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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