The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
This must be what good customer service looks like
Hi,
I would just like to write to say thank you for your promised fast delivery. When I read on the online receipt that I would get a phone call in the morning and then delivered within 2 hours from that time I laughed to myself thinking yea right I will believe it when I see it.
Well to my surprise your delivery man rang me up at 710 this morning and delivered it by 830. I couldnt believe it this must be what good customer service looks like? been a while since I have seen it. The bloke also had a great attitude and a good phone manner when he called me especially for a delivery driver. If I had the $$ on me I would have tipped him for the great Customer Service, being punctual and having a good attitude you just dont find this anymore.
Thanks
Zach, Bellbird Park, QLD
A great appliance and excellent customer service
Once again, a great appliance and excellent customer service
from Appliances On Line. This is the 3rd item I have
purchased and I will definitely be using/considering them
for my next purchase. Keep up the good work Debbie, Appin, NSW
Easy and painless transaction
Just want to say thank you for an easy and painless transaction...the delivery men were happy, helpful and easy to deal with - free delivery, connection, and carting away old model, great service. I will be back soon for a new fridge! Wouldn't dream of going elsewhere now, and will recommend to all friends. Moreen, Coorparoo, QLD
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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