I've had this unit for so many years that I've lost count (probably at least 5-6). Compared to models I'd had previously, I've found the operation to be relatively simple and the maintenance to be fairly easy. The only problems I've ever had have been self-induced (like over-filling the hopper, then pressing the lid down, jamming the grinder chute with a whole bean) -- even in those cases, diagnosis was simple and I was able to correct the problems myself. I probably don't maintain the system with the frequency indicated in the documentation suggests but I've tried to stay on top of maintenance with this unit more than prior machines and doing so has really paid off in reliability. The shot quality (even with somewhat "oily beans") has been consistent over time. It really has been good value for the price. Even with the price of this unit and the cost of high quality beans from the local roaster, I'm having better quality, far more convenience, and huge cost savings over patronizing local chain coffee spots.

A fantastic machine that makes a very good cup of coffee - cafe quality. This is a compact and efficient little unit that allows you create cuppucino's, espresso's and latte's without fuss. Quiet and easy to use, this is a breeze to own and operate.

I have used different top brands automatic coffee machine and they don't last. This one is just amazing. No failure from day one and its more than 5 years now. It is our family coffee machine so we make around 5-6 espresso each day!