We had almost given up on getting the perfect toast from any toaster we had previously purchased - but used this one whilst on holiday and thought it did a brilliant job. We came home and ordered one and we are not disappointed at all - toasts the bread on both sides evenly, even has a defrost button and has wide slots for thicker bread. This is definitely THE BEST TOASTER EVER! Would not think of getting our appliances from anywhere else except Appliances on Line - you honor your price matching guarantee, kept us informed at each step and delivered to the door at the time you stated. Brilliant service, as always - well done to your Company for giving such an excellent service.