The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I couldn't be happier
I just wanted to write and let you know how impressed I am with your service.Within 25 hours of placing my order, my new Bosch dishwasher had been delivered, installed and the old one removed, taken away and there I was...standing in my kitchen admiring the gleam of the new dishwasher filled with anticipation and excitement at loading it up for the first wash!THANK YOU, THANK YOU, THANK YOU - I couldn't be happier. The dishwasher is fantastic. And the fact that the process of purchasing one was made so effortlessly made the experience all the more satisfying. I really want to make special mention of the helpfulness of Will - the gentleman whom I spoke to when I rang to enquire about dishwashers - he was courteous and honest in both conversations we had -he assisted in my choice - instilled confidence in going with Appliance Online and was never ever pushy. He arranged the whole thing and I'd like to thank him. I also want to thank the delivery man, Jeremy - he was pleasant and very efficient. Upon installing my dishwasher he noticed I had a bracket missing from a shelf under my kitchen sink and he secured it for me! How kind. And he even cleaned up under the old dishwasher when he removed it - how nice. He did a great job.Well there you go - 10/10 for service! And your website is good too - very informative.I have told so many family and friends of your service, so expect future orders!!Well done and have a good week, Angela, Panania
Congratulations on your Customer Service
Congratulations on your Customer Service during and after the sale, and delivery was a professional approach to customer service. I will recommend your company to anyone asking about online shopping. A++ Keep up your Quality Standards and Business Excellence, you will be rewarded.
Graeme, Kingsville, VIC
Can't thank them enough
Hi, I just wanted to say I had my fridge delivered today and cannot
thank the guys enough for being going the extra mile to get my old
fridge out - it was a real challenge but they did it, and I can't thank
them enough. Kindest regards, Sharon Sharon, Mornington, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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