The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
How extremely impressed I am with your staff
I am writing to you to say how extremely impressed I am with your staff, David Hodgson. I was in a desperate situation as my fridge decided to die on me this morning. I called David to go through some questions around various brands/models I was considering. He demonstrated he knew his products, he was friendly, professional, willing to help and made the entire purchasing process absolutely seamless.
He was also able to see if there was any possibility that the fridge could be delivered today and lucky me, the fridge was delivered by 1.30pm. The two men who delivered the fridge were also fantastic.
This is the first time I am using your business to purchase but I can guarantee, you will have repeat business from my immediate family and I will be telling all my friends to go to appliances on line for their needs.
People who work for you make or break the business and all I can say is, you can never have enough of David Hodgson. If you have any employee recognition programs in place, please consider awarding David. He's a great asset to you, thank you again.
Kind regards, Kwirim,
I just wanted to say thank you for everything
Hello, I just wanted to say thank you for everything. I got the handwritten note from Max Bailey and I would like to say how impressed I am with your company and how you guys do business. Thanks for sending me the personal note, I also run a small business and know how much it helps to have good customer service. You guys not only get 10/10 for that, but also for your product and service.
Thanks again, I already recommend your site to everyone I know.
Regards, Joanna, Coraki, NSW
The service is excellent. The price is so good as well
Hello, This is such a fantastic experience I had to buy the washing machine from you. From ordering, delivery to installation. The service is excellent. The price is so good as well. I will recommend your site to all of my friends. Well done! Lisa,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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