The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I was notified just as you said I would be
I would just like to thank you for the prompt and efficient service you proivided. I
was notified just as you said I would be which meant I could go to work
and return home at the set time rather than wait around. The driver, Les, was professional and efficient and had the new washing
machine hooked up and ready to go in a very short time - and he took
away the old machine as promised. I would highly recommend your service and will let all my friends know! Many thanks Narelle, Melbourne, VIC
I could not have asked for anything more
I recently purchased a washing machine from your company and wish to sincerely compliment you and your whole team on the ease and satisfaction of that process.
I had just experienced the opposite - had purchased a washing machine which finally arrived 9 days later and then didn't work as it had been damaged during delivery! I found myself back at square one sourcing another new machine. Through the Internet I decided which machine I wanted and your company (totally unknown to me) provided: -
* The best price
* Many choices of payment
* Free Delivery and set up
* Took the old machine away
* Ordered late afternoon and delivered by 9:20 the next morning
I could not have asked for anything more. I appreciate that where I live had something to do with how early I received the machine, but nonetheless the whole experience was a very pleasant surprise. This is how businesses operate but not too many do.
Rebecca,
Most professional company I have ever dealt with
To the team of Appliances Online. From phone order right to delivery, of Appliances Online, thank you very much. You are the most professional company I have ever dealt with, from keeping me informed of the delivery date and its approximate time of delivery. From placing an order at 3.00pm, I received my washing machine by 12.00noon the next day, less than 24 hours turn cycle. Congratulations for an excellent, fast and efficient service. Please keep it up and maintain your standard. I have already recommended one friend to buy their appliances from Appliances Online and I will continue to recommend for you. You would think I have an interest in your company. Tony, North Rocks, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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