The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Bravo Appliances Online BRAVO!!!
Hi Appliances Online Team, this is the first time I have used your services and I am very, very impressed!!!! Not only you have offered a very good deal on the product I was after, the overall experience of dealing with you was just smiles on my face! You have done a fantastic job and you certainly know what it is delivering a magnificent customer service!!! Big time!!! The moment I have placed my order online yesterday, was followed up immediately via email (well, this is expected), but than I got an SMS in the evening providing my delivery details and then a follow up phone call on my mobile in the morning, advising when you will deliver and delivered you did! So my sincere congratulations on your excellent service and I will certainly buy from you again in the future! WELL DONE GUYS! Merry Christmas and happy New Year! Paul
Paul , Lane Cove
I cant believe how quickly I received my DVD player
I just wanted to email to let someone know that Im so impressed with your service and how you delivered on your promises. I cant believe how quickly I received my DVD player. The guy who delivered it was courteous and pleasant, and Ill definitely be returning as a customer. Stergia Papangelis, ROCKDALE NSW
Tuesday morning it was delivered (free!)
Dear Sir/Madam, I found your website by searching the internet over the weekend. You provided a price that was approximately $100 cheaper than retail outlets. On Monday lunchtime I ordered and paid for a clothes dryer online, and by Tuesday morning it was delivered (free!) and our old dryer was taken away (free!). Your service and its quality are exceptional and I wanted to thank you and let you know just how happy I am that I bought my applicance from you. I have already sung, and will definitely continue to sing, your praises to my friends, family, and colleagues. Thank you for providing such an excellent and honest service. It is greatly appreciated. Kind regards, A very happy customer Lisa,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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