The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Going the extra mile to solve my problem
Appliances Online have been in constant contact with me to rectify the problem I have had.
Georgia in customer service is a real credit to the compalny and
quickly agreed to send me an LPG Mainifold to replace the Natural Gas
one.
It arrived within a couple of days and is being fitted on Wednesday by the plumber.
If only all customer service was as good as that of Georgia and her team, I would be a very happy man.
Well done Georgia and thank you once again for going the extra mile to solve my problem.
I have bought appliances before from Appliancesonline and never had
any problems, but it is at times when you do that you really find out
whether you are dealing with a professional company or one just
interested in moving boxes.
If all staff are as thorough and professional as Georgia, I would not hesitate to buy from them again. Great Service!!!
Heath, The Gap, QLD
A special thanks to Dave
I am very happy with the service and product that i
purchased. I will be recommending everyone i know to use this site. The customer service people were very helpful with my inquiries and all my questions that I threw at them.... A special thanks to Dave for taking the time for me :)
Thanks again Appliances Online :) :) ,
Great customer service
I just wanted to say a big thank for my new fridge which was delivered today. This is the first time that I have used an online company to purchase a major appliance and I have to say it was a very positive experience.I also wanted to mention how much I appreciated the great customer service I received from Brian. I contacted your company yesterday needing a fridge urgently and the fridge I wanted was not in stock. Brian took the time to see what my requirements were and was able to recommend an alternate fridge which could be delivered next day. That is what customer service is all about so thank you. I will definitely recommend Appliances Online to family and friends. Elly, Riverwood, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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