The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Going the extra mile to solve my problem
Appliances Online have been in constant contact with me to rectify the problem I have had.
Georgia in customer service is a real credit to the compalny and
quickly agreed to send me an LPG Mainifold to replace the Natural Gas
one.
It arrived within a couple of days and is being fitted on Wednesday by the plumber.
If only all customer service was as good as that of Georgia and her team, I would be a very happy man.
Well done Georgia and thank you once again for going the extra mile to solve my problem.
I have bought appliances before from Appliancesonline and never had
any problems, but it is at times when you do that you really find out
whether you are dealing with a professional company or one just
interested in moving boxes.
If all staff are as thorough and professional as Georgia, I would not hesitate to buy from them again. Great Service!!!
Heath, The Gap, QLD
Too easy!
It is so rare to receive exceptional service that I had to email and let you know. I recently purchased a new washer and a dryer from appliances online after trying to find a bargain on ebay and missing out every time. Not only was I able to buy a new Bosch from you, but the helpful customer service rep gave me a good deal on my dryer also. My old washer and dryer were picked up, and my new washer was installed by two very polite and helpful delivery men. Too easy! Will definitely recommend your company. Maidee, Croydon, VIC
The purchase price that was incredible
I would like to thank you all at
Appliances Online, For the most efficient service in my recent purchase
of a Refrigerator from you. From the purchase price that was incredible,
the purchase of extra 3 years warranty that was also very much lower
than other ones,the delivery arrangement to my home Free, and not like
other stores when asked what do I do with the old Fridge
? be told we only sell them! You will have to pay for delivery and
arrange for removal at your own expense. No wonder you have a very high
rating in the respect to being efficient in your area of dealing with
people. I might add that the delivery was exactly as indicated to me
by e/mail and the very courteous men who delivered and took my old
fridge has indicated to me the type of staff you have working at
Appliances On line. I will be advising others where to shop on line. Thanks' again for the service you have given me. Malcolm, Mt Ommaney
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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