The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Going the extra mile to solve my problem
Appliances Online have been in constant contact with me to rectify the problem I have had.
Georgia in customer service is a real credit to the compalny and
quickly agreed to send me an LPG Mainifold to replace the Natural Gas
one.
It arrived within a couple of days and is being fitted on Wednesday by the plumber.
If only all customer service was as good as that of Georgia and her team, I would be a very happy man.
Well done Georgia and thank you once again for going the extra mile to solve my problem.
I have bought appliances before from Appliancesonline and never had
any problems, but it is at times when you do that you really find out
whether you are dealing with a professional company or one just
interested in moving boxes.
If all staff are as thorough and professional as Georgia, I would not hesitate to buy from them again. Great Service!!!
Heath, The Gap, QLD
I have been spreading the word
Have just taken delivery of our new fridge and right on time too, I am so impressed with the service and prices I have been spreading the word and will be using you again. We have a small space for a side by side fridge and was told by other retailers there wasn't a fridge to fit but your website gave me the options once I put in the dimensions of the space and so found a Samsung which is a perfect fit. Sue,
Delivered nice and early and the old one taken away
Great
service today guys, fabulous new front loader washing machine delivered
nice and early and the old one taken away (felt bad for the 2 young
guys up and down the 2 flights of stairs!). Many thanks, couldn't have
asked for more. Kellee, Flemington, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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