Rheem LPG External Hot Water System 876018PF
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Legendary service
The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).Appliances Online have been in constant contact with me to rectify the problem I have had. Georgia in customer service is a real credit to the compalny and quickly agreed to send me an LPG Mainifold to replace the Natural Gas one. It arrived within a couple of days and is being fitted on Wednesday by the plumber. If only all customer service was as good as that of Georgia and her team, I would be a very happy man. Well done Georgia and thank you once again for going the extra mile to solve my problem. I have bought appliances before from Appliancesonline and never had any problems, but it is at times when you do that you really find out whether you are dealing with a professional company or one just interested in moving boxes. If all staff are as thorough and professional as Georgia, I would not hesitate to buy from them again. Great Service!!!Going the extra mile to solve my problem I call Appliances Online Australia, from where I bought the ill-fated Myrtle (name for Microwave). It't not their problem, but they see the chance to convert a customer into a fan. Or maybe they're skilled enough to recognize the signs of impending caffeine-delay hysteria. Either way, they're wise enough to tell me they'll find a solution. Robert calls back promptly to say it's not their policy, but they'll replace Myrtle tomorrow. I nearly ask him to run away with me. This is customer service about the relationship rather than the policy. It's the attitude I have in my own business and I'm surprised companies can survive today without it. The cost of sending me a replacement will be tiny compared to the value of my future purchases and the marketing value of my telling friends on Facebook.This is customer service about the relationship Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.Questions & answers
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