The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Bravo Appliances Online BRAVO!!!
Hi Appliances Online Team, this is the first time I have used your services and I am very, very impressed!!!! Not only you have offered a very good deal on the product I was after, the overall experience of dealing with you was just smiles on my face! You have done a fantastic job and you certainly know what it is delivering a magnificent customer service!!! Big time!!! The moment I have placed my order online yesterday, was followed up immediately via email (well, this is expected), but than I got an SMS in the evening providing my delivery details and then a follow up phone call on my mobile in the morning, advising when you will deliver and delivered you did! So my sincere congratulations on your excellent service and I will certainly buy from you again in the future! WELL DONE GUYS! Merry Christmas and happy New Year! Paul
Paul , Lane Cove
When Zac arrived he was very friendly and helpful
Hello Appliance Online Recently I purchased a small Samsung fridge and I just wanted to send you a message and say a big thank you for such great service. I phone to confirm delivery days as we're in the process of moving into our new house, and you were able to on the day we required (today). As promised I had a phone call from Zac prior to delivery to make sure we'd be at the house. When Zac arrived he was very friendly and helpful. So again thank you very much for great service and great prices. Michael,
I cannot stress enough how wonderful my experience was
Just a quick note to say thank you to all Appliances Online people who got my washing machine to me. It was easy, cheap, and everyone was so friendly and helpful - even the delivery guys turning up when they said they would AND taking the rubbish away when I went to put it in my own bin! I cannot stress enough how wonderful my experience was and will tell everyone about you and recommend you as much as I can. Thanks again! Amanda-Jane, Glossodia, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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