The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Bravo Appliances Online BRAVO!!!
Hi Appliances Online Team, this is the first time I have used your services and I am very, very impressed!!!! Not only you have offered a very good deal on the product I was after, the overall experience of dealing with you was just smiles on my face! You have done a fantastic job and you certainly know what it is delivering a magnificent customer service!!! Big time!!! The moment I have placed my order online yesterday, was followed up immediately via email (well, this is expected), but than I got an SMS in the evening providing my delivery details and then a follow up phone call on my mobile in the morning, advising when you will deliver and delivered you did! So my sincere congratulations on your excellent service and I will certainly buy from you again in the future! WELL DONE GUYS! Merry Christmas and happy New Year! Paul
Paul , Lane Cove
Champions
Received my new fridge this morning and am so happy I purchased it through appliances online. Tony rang last night to let me know he would deliver between 7-8am, and they did. I love it when people are on time. Then they installed it and took away the rubbish. Champions. Thanks so much you have made the whole moving house experience easier, 1 less thing to worry about. Thanks Tony and appliances online. Appliances Online Customer, Australia
Friendliness and professionalism
Thank you for your quick reply. I would like to accept your quote and start to proceed as soon as possible. Please advise what is required of me, as I need those two small fridges asap. From my research, I agree that the prices are very good, and even though I could order elsewhere the main reason I chose you and your company, was your excellent phone manner and helpful attitude. It is not usual to receive "customer service" in current times, so I would like to compliment you for your friendliness and professionalism. Robin, NSW, Australia
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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