The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Wonderful Service
Thank you very much for your wonderful service, my refrigerator exactly what I wanted. Delivered promptly by courteous people. I will definitely be using your services again. Keep up the good work John, Belgrave South, Victoria
This is customer service about the relationship
I call Appliances Online Australia, from where I bought the ill-fated Myrtle (name for Microwave). It't not their problem, but they see the chance to convert a customer into a fan. Or maybe they're skilled enough to recognize the signs of impending caffeine-delay hysteria. Either way, they're wise enough to tell me they'll find a solution. Robert calls back promptly to say it's not their policy, but they'll replace Myrtle tomorrow. I nearly ask him to run away with me. This is customer service about the relationship rather than the policy. It's the attitude I have in my own business and I'm surprised companies can survive today without it. The cost of sending me a replacement will be tiny compared to the value of my future purchases and the marketing value of my telling friends on Facebook. Michelle, NSW, Australia
I'm spreading the word that the only place to shop for appliances is Appliances Online
Thanks so much for such an easy purchase of our Bosch dishwasher from Appliances Online. We had looked at store sale prices but nothing could match the price we found on Appliances Online. Campbell was so helpful in sorting out a problem we had with the model we wanted, and still delivered on time even though it was New Year's Eve. The delivery guy was really friendly and very helpful. I'm spreading the word that the only place to shop for appliances is Appliances Online. We'll definitely be back. Leonie,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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