The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
The service was informative & amazingly fast
I called this store, & was extremely delighted to find every person I spoke to, incredibly helpful! what a lovely bunch! thank you! The service was informative & amazingly fast,I have already got my goods! i look forward to dealing with you again! Thank you, Bibi, Mudgee, NSW
Customer service is second to none
I had a phone call at 9am this morning from Les one of your delivery drivers, to say he would be delivering my Electrolux fridge/freezer between 2-4pm, and he arrives just after 1.30pm. I didnt think we'd get the fridge thru the door but he assured me it would and removed the packaging before entering my house. He plugged it in with instructions and then removed my fridge (absolutely unheard of from a retail store) What a fabulous fridge, it is whisper quiet, (my neighbour recently bought a Whirlpool and complained how noisy it was) lots of room and makes a difference from my old 30yr plus year old, that had given up the ghost. I will certanly be buying more goodies from Appliancesonline, their customer service is second to none. Thank you Lynne, Watsonia, VIC
Service is beyond words
Had my dishwasher delivered yesterday - fantastic delivery men - incredibly prof, friendly and polite. Service is beyond words ( trust all good lol ) and I will deff be buying all my goods here in future and telling all my friends too! Diane, Eltham, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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