The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Absolutely fantastic service
I have received absolutely fantastic service from Appliances Online. The fridge that I purchased was faulty, and Carla Horvath went above and beyond to help me out. She was friendly and professional and understanding of my situation. She organised for it to be replaced, for free, very quickly, and at a convenient time. I was rather annoyed about the faulty fridge but Carla's fantastic service turned that around and I will now recommend you to all of my family and friends. Amanda, Bowen Hills, QLD
I think your service is just fantastic.
I ordered a fridge from you last week and a washing machine today. I think your service is just fantastic. Lisa,
I must say the service was impressive
Dear Appliances on line, I would just like to thank the two delivery guys that delivered my dishwasher to Kilsyth today. The drivers name was Basem I believe and he was great, as he kept in touch with me so I was able to stay at work as long as possible and when I got home for my delivery he came 5 minutes later. I haven’t taken the dishwasher out of the box yet, but I must say the service was impressive. Kind Regards, Janine Batten
Janine Batten, Kilsyth, Victoria
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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