The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
I am more than impressed
This morning, my new washing machine was to be delivered to our address in Caringbah between 9.30-11.30am. I have 2 young boys and was dreading the delivery because I thought there would be water and mess everywhere and so on... I went out this morning early and got back at about 9.40 to the guys already here (sorry about that!) They didn't mind that I was late and that the old machine wasn't disconnected (another apology...) It took them 10 minutes to take the old one out, set the new one up and be friendly to not only me but my boys. For the lack of hassle in not only purchasing the new machine but also the delivery, I am more than impressed! I will be recommending your business to as many people as I can.
Having worked in customer service from the basic level up to management for most of my working life, I know customers aren't always the easiest and they rarely say thankyou or mention good service so I'd like to take this opportunity to do just that. Please thank the delivery guy Samantha, Carringbah, NSW
Compliment you on the exceptional service
I ordered and received a dryer last week. I would like to compliment you on the exceptional service in executing the delivery on time and at a very competitive price. Many thanks - keep it up! Ari,
You are an asset to your company
I wanted to personally write and thank you for your great service at a time when I was very frustrated. I bought a washing machine from you in December 2006, a Samsung JV1455. In May it stopped working and since then I have had 4+ service calls over 4 months with the machine going to and from the workshop for repairs numerous times. Even after speaking to Samsung I could not resolve this. Thank you for understanding and delivering me a new machine shortly after our discussions. You are an asset to your company, so keep up the great work as this sets you apart. I will definitely recommend you and make my next appliance purchase from Appliances Online. Ian,
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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