The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
What a fantastic service you are running
Dear Madam / Sir,
What a fantastic service you are running - do not change the business model nor the people who you are engaging.
I cannot provide sufficient praise for the responsive and customer focussed service you are providing.
I will be vigorously referring your business and personally again using your service.
How refreshing you are in the modern commercial / retail environment.
Well done. Gary, Glenroy, VIC
Perfect
A good site that is easy to navigate and easy to order from. I specified delivery for a Friday, Appliances Online called me in the morning to say delivery would be between 11 and 1 PM. at 1 minute past eleven, the truck arrived. Perfect! Gerard, Annandale, NSW
Such an easy time from start to finish
Hi I rang yesterday, arranged to buy a fridge/freezer and washing machine and they are here already! It has been such an easy time from start to finish, I just wanted to congratulate you on a seamless service. The delivery guys were great as well. Annie, Surrey Hills, VIC
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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