The Appliances Online Net Promoter Score (NPS) is based on feedback from 89,897 people, collected between August 2024 to August 2025. Learn more about the Net Promoter Score (NPS).
Good prices
Good price on both stovetop and dishwasher, and good aftersales service. Colin was a great help. Prompt delivery and ontime. Would recommend. Thanks. Appliances Online Customer, Australia
Wish more companies offered such good service
I would like to thank you for making the purchase of my new washing machine so easy. The delivery men phoned to let me know when they were arriving, and arrived on time. They took my old machine away and connected up my new one. I was impressed, and wish more companies offered such good service. I wont bother looking at the high street in future, using your company instead. Once again thankyou. ps I dont usually bother leaving feedback to companies. Debbie,
Outstanding customer service
We want to thank you for providing us with the most outstanding customer service that we have ever experienced from any company. From the moment we placed our order for a GE fridge your company’s performance was highly efficient in that the sales support team was informative and friendly. However, it was when we experienced the problem created by the GE installers and saw the level of effort that your staff went to in order to ensure that we got a positive outcome to the problem that we were blown away. The commitment to us as your customers was outstanding despite the fact that the problems we experienced were not the fault of your company. Then to receive a personal visit from you, a senior executive, to check out the problem was special. Your and Sally’s actions have left us feeling incredibly valued as customers, so much so that we cannot ever see ourselves shopping for appliances elsewhere.
Thank-you.
Lyle, Rose Bay, NSW
Delivery, services & returns
Appliances Online is all about legendary service. We offer free next business day delivery, free connection, free removal and free recycling, and we even offer Saturday delivery and, in some locations, a Premium Delivery option that allows you to choose your own 2-hour delivery window.
Questions & answers
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